Designed to be trusted from day one
Xuman is building modern infrastructure for youth services — a unified, pay-as-you-go marketplace powered by a Human Experience Engine that routes families to the right humans at the right moment.
From the first version of the platform, Trust & Safety has three clear pillars:
- Clear participation requirements for adults serving youth
- Clear expectations that keep families and guides aligned and respected
- A transparent system that supports good decisions, safe choices, and strong experiences
This page summarizes how those pillars show up in the product.
1. Participation requirements for adults serving youth
Xuman is a youth enrichment marketplace — not an anonymous gig platform. Families book independent guides for tutoring, STEM, arts, sports, communication, enrichment, mentoring, and more, all in one place.
To serve youth on Xuman, guides must meet clear requirements:
- 18+ for all guides listed on /guides and serving on the marketplace.
- Background checks for guides serving children under 18, completed before they can offer youth services.
- Accurate identity and profile information — who they are, what they offer, which age ranges they serve, and which formats they support (virtual, in-home, school/community, hybrid).
- Professional conduct and respect in every interaction with families and youth.
These participation requirements are the baseline for joining the Xuman ecosystem as a guide.
2. Clear expectations for families and guides
On both the Families and Guides pages, Xuman surfaces the same idea in different language: everyone knows how to participate well.
For families
Families use Xuman as:
- One unified place to access "the right humans at the right time" for their child — without juggling multiple centers, apps, and referrals.
- A control panel for their child's human support system: see upcoming sessions, understand what a guide offers, track what works, and switch formats or providers as needs evolve.
The expectations for families are simple:
- Share correct information about each child's age, needs, and context.
- Choose formats (virtual, in-home) that are appropriate for their situation.
- Engage guides with clarity and respect.
For guides
Guides use Xuman as:
- A professional home to define their services, set pricing and schedule, and run both 1:1 and small groups from one clean operating console.
- A way to be chosen intentionally by families based on what they do best, not generic rankings.
The expectations for guides:
- Offer services only in categories, age ranges, and formats they are equipped to serve.
- Maintain consistent, professional communication and honor commitments to families.
- Use the platform as the main way to present offerings, manage bookings, and keep things organized.
3. A structured system that supports smart choices
Trust on Xuman is heavily product-driven: the way the marketplace is structured is itself a safety and clarity layer.
Unified, pay-as-you-go marketplace
Xuman unbundles youth services from rigid centers and subscription-heavy programs and brings everything into a single, intelligent marketplace where:
- Families access the right humans instantly
- Providers serve independently, with dignity and control
- Everything is pay-as-you-go — no contracts, no lock-ins, no long-term commitments.
This structure makes it easy to:
- Try a service, repeat what works, or change direction when needed.
- Avoid being stuck in arrangements that no longer fit the child or the family.
Structured information on every service
Every listing is designed to give families and guides just enough structure to make confident decisions:
- Category (tutoring, STEM, arts, sports, communication, wellness, mentoring, enrichment, etc.)
- Format (1:1 or small group micro-community)
- Delivery (virtual, in-person, hybrid)
- Pricing and timing
- Age ranges and target profiles
This reduces guesswork and keeps everyone aligned on what is being offered and how it will run.
4. Human Experience Engine & Human Fit
Xuman's differentiation is not just that it lists services; it routes human experiences.
At the core is the Human Experience Engine, which:
- Observes real session behavior — engagement, pace, interaction patterns, trust-building, feedback.
- Distills this into evolving profiles for families, children, and guides.
- Uses these profiles to strengthen Human Fit over time — which pairings and groups are most likely to work well for a given purpose.
In practice, this supports trust by:
- Helping families find humans who are more likely to "click" with their child.
- Helping guides work with families and groups where their style actually fits.
- Quietly improving matches using real behavior, not just static bios or generic ratings.
The goal: make it normal for youth to be matched with aligned humans — not left to luck.
5. 1:1 and group formats, built with responsibility in mind
Xuman treats both 1:1 and small-group sessions as first-class products.
For 1:1:
- Families can book focused human support across academics, creativity, skills, and development — in a way that fits their reality.
For curated small groups:
- Parents gain affordability and community-building.
- Kids gain social, motivating environments when groups are curated right.
- Guides gain leverage on their time and income.
The platform makes it easy to create, join, and manage these formats, and the same participation requirements and expectations apply across them.
6. The mindset behind Trust & Safety at Xuman
From the earliest fieldwork and Sapience-era operations to the current marketplace, one idea runs through the narrative:
Youth don't just need more content — they need access to the right humans at the right time, in structures that actually work for real families.
Trust & Safety at Xuman is simply that idea made concrete:
- Requirements for adults serving minors
- Clear expectations for both families and guides
- A trusted, pay-as-you-go structure that prioritizes clarity, respect, and human fit
If you ever have questions about how we handle Trust & Safety, you can always reach the team at:
info@xuman.ai